THYMELY SOLUTIONS Ordering Information

Our Ordering Policies and Procedures are described below. To view specific information, click on the short cut link below. If all of your questions are not answered here, please feel free to contact us by phone or email.

Shipping/Delivery Options

Most orders are processed in 1-2 days and shipped using standard, overland 5-day delivery schedules. We use the United States Post Office or United Parcel Service in most circumstances.

Shipping within the the continental US (excluding Alaska and Hawaii) is FREE for orders over $75.00, . The shipping fee for orders between $1.00 and $29.99 will be $5.99, and orders between $30.00 and $74.99 will be $6.99. For Alaska and Hawaii, e-mail Thymely sales@thymely.com and we will respond with additional shipping fees if any.

Priority or Overnight shipments may be made by special request. Use the "Additional Information" text box to make your request.

For International Shipping Rates, please e-mail Thymely at sales@thymely.com.

If you need to track your shipment, please refer to your Order Number on your order receipt. E-mail Thymely at sales@thymely.com and we will respond with a status report as soon as possible.

Please note that all charges are stated in United States currency. All weights are stated in US measurements (1 US pound equals approximately 0.45 kg.).
Order Amount (dollars) Shipping Cost
$1.00 - $29.99 $5.99
$30.00 - $74.99 $6.99
$75.00 - $999.99 $0.00
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Sales Tax
Iowa state sales taxes are applied to all shipments within our home State. Sales taxes are not applied to shipments for destinations outside the State. Sales taxes vary according to the category of item  ordered and are calculated at the cash register. State tax is charged in accordance with the law and all tax collected is remitted directly to the State and is not kept by this Store. If you have a question about sales tax, please contact the store via e-mail, phone or at your next visit.
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Payment Policy
Payment for products may be made with PayPal at the time of ordering or via your credit card upon packing the order. Sales tax and shipping charges will be added. Your credit card will be charged on the day that your order is shipped. You will receive an E-mail confirmation that your order has been shipped and your credit card charged.
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Return Policy
Full refunds are provided for unopened products returned to the store in person or via a return shipment no later than 30 days from the date of purchase. Shipping costs incurred are non-refundable. A copy of your receipt is required with the product for a full refund. Refunds are not accepted on items returned more than 30 days from the date of purchase.

Refunds may be provided for opened products if they are pre-approved and returned to the store in person or via a pre-authorized return shipment, no later than 30 days from the date of purchase. We reserve the right to deny any refund. A copy of your receipt is required for a refund. Opened products, that are approved for refund, will be refunded in full, less shipping costs. 
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Privacy Policy
We respect and value your privacy. You may visit our web site at any time and your identifying personal information will be used only to support the relationship between you and our store. In this regard, we guarantee that we will not sell or provide your personal information, either in whole or in part, to anyone for any reason, unless required to do so by order of law. For more detailed information regarding our Privacy Policy, please click on the Terms and Conditions link provided at the bottom of each page.
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Security Information
We endeavor to provide you with full protection surrounding any personal information such as your name and contact information, including your mailing address, contact telephone number/s, and other pertinent identifying information you may provide to us in order to serve your needs. In addition, we use the latest and most up-to-date security software to encrypt your payment information, including your personal and credit card data. For more detailed information regarding our Security Policy, please click on the Terms and Conditions link provided at the bottom of each page.
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Credit Card Processing Policy
We work to protect the security of your information so that no part of your Credit Card can be read during transmission by using Secure Sockets Layer (SSL) encrypting software. Credit Card payments are processed only when we have completed your order according to your instructions and have notified you that the order has been processed and your Credit Card has been charged. If you have any questions about the charges on your Credit Card, please contact us via e-mail at sales@thymely.com or telephone 877-432-4372 and provide us with your name and your Order Number
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